InstanceManager.exe crash when installing ADS as Service

  • Last Post 28 July 2020
  • Topic Is Solved
mrangryoven posted this 28 July 2020

OS Name/Version: Windows Server 2019

Product Name/Version: AMP - ADS & Instance Manager

Problem Description: InstanceManager.exe crashes when installing ADS as a service

Steps to reproduce: Right click on ADS and Install Service.

Actions taken to resolve so far:

Have tried deleting ADS but it doesnt delete either? Bugged? Downloaded latest .NET but was already installed Added AMP Datastore directory and entire drive to Windows Defender Turned off Windows Defender

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mrangryoven posted this 28 July 2020

I have this from Windows Event Viewer

  • System

    • Provider

    [ Name] Application Error

    • EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    • TimeCreated

    [ SystemTime] 2020-07-28T17:33:33.177143200Z

    EventRecordID 7094

    Channel Application

    Computer SN-SVR-GS01.SIRIUSMediaNetwork.local


  • EventData

    InstanceManager.exe 5f1820a8 KERNELBASE.dll 10.0.17763.1192 7889407f e0434352 0000000000039709 968 01d66505339bd65f A:\AMP2020\InstanceManager.exe C:\Windows\System32\KERNELBASE.dll 6a32f387-961d-4255-87ec-dcccded3b6a1

Mike posted this 28 July 2020

Try using 'ampinstmgr quick' instead of the GUI.

mrangryoven posted this 28 July 2020

Try using 'ampinstmgr quick' instead of the GUI.

Thank you, i found the error.

When i ran the command you sent, it said that the instance had been created by another user. Logged in as that user and deleted and now have re-created.

All working now.

Thank you