Missing installer for when trying to upgrade Amp to

  • Last Post 2 weeks ago
  • Topic Is Solved
supersej posted this 3 weeks ago

When I try to upgrade, reinstall or uninstall my Amp Instance Manager from version to i get the following message "The feature you are trying to use is on a network resource that is unavailable"

It keeps asking for AMPsetup.msi that corresponds to version, but I don't have this file anymore. Pointing to the new 1.8 Ampsetup.msi is not fixing the problem. So now I am stuck on 1.7 :(

Can you please help me getting a copy of AmpSetup.msi for version so I can continue my upgrade.

Best regards Daniel

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supersej posted this 3 weeks ago

Oh and I am running Amp from a Windows 2019 server. I have searched for the Ampsetup file on my computer and on google with no luck

Mike posted this 3 weeks ago

You should just be able to install the new version over-the-top without the old MSI (which unfortunately does not exist any more) - if that doesn't work don't sweat it there's other ways to sort it :)

supersej posted this 2 weeks ago

The answer to this problem is actually rather simple... When you know what to do. Learned from a similar problem at work that a simple registryfix can solve this problem.

In my case, [HKEYLOCALMACHINE\SOFTWARE\Classes\Installer\Products\CA9016DFA90C9114893C976359C880C5\SourceList] "PackageName"="AMPSetup.msi" pointed at AMPSetup.msi This was the old AMPSetup.msi file I sadly don't have anymore

So all I did was just delete the whole key referring to Amp Instance Manager WARNING - Please export key before you delete - Just in case something goes wrong (so you can import again)

The key I deleted was HKEYLOCALMACHINE\SOFTWARE\Classes\Installer\Products\CA9016DFA90C9114893C976359C880C5 It should have the subkey "ProductName"="AMP Instance Manager"

After this key was deleted, there was no reference to the old MSI and the new version installed perfectly :)