Server 2019 Factorio unable to update/install/start

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  • Last Post 24 January 2021
gibby posted this 16 January 2021

Dedicated VM on VMware for ADS, fresh install. I can create the Factorio instance within ADS, but it looks like its unable to login to steam to pull the Factorio executable.

Google/Searches haven't really yielded me much in terms of this. I've tried:

Using ADS, as mentioned here: https://support.cubecoders.com/thread/unable-to-install-and-start-factorio/

Ensuring I update first, as mentioned here: https://support.cubecoders.com/thread/unable-to-install-and-start-factorio/

Making sure everything is updated from here: https://github.com/CubeCoders/AMP/wiki/How-to-update-AMP-to-the-latest-version

========Support Output=============

OS Windows

Platform Microsoft Windows Server 2019 Datacenter

System Type x86_64

Virtualization VMware

Module ADSModule

Loaded Plugins FileManagerPlugin, EmailSenderPlugin, WebRequestPlugin, LocalFileBackupPlugin, CommonCorePlugin

Application Name AMPService

Application Version 2.0.9.0

Release Stream Release

Build Date 04/01/2021 22:03

========Console Output=============

Loading Steam API...OK.

Connecting anonymously to Steam Public...Logged in OK

Waiting for user info...OK

ERROR! Failed to install app '427520' (No subscription)

CPID: 3504

Redirecting stderr to 'C:\AMPDatastore\Instances\Factorio\factorio\logs\stderr.txt'

[ 0%] Checking for available updates...

[----] Verifying installation...

Steam Console Client (c) Valve Corporation

-- type 'quit' to exit --

Loading Steam API...OK.

Logging in user '' to Steam Public ...

========connection_log=============

[2021-01-15 20:45:29] Log session started

[2021-01-15 20:45:29] [0,0] SetSteamID( [U:1:0] )

[2021-01-15 20:45:29] IPv6 HTTP connectivity test (ipv6check-http.steamcontent.com / 0.0.0.0:80 (0.0.0.0:80)) - TIMEOUT

[2021-01-15 20:45:29] IPv6 UDP connectivity test (ipv6check-udp.steamcontent.com) - FAILED, no addresses resolved

[2021-01-15 20:45:29] CCMInterface::OnNetworkDeviceStateChange -- Saw device up, connecting to Steam

[2021-01-15 20:45:29] CCMInterface::OnNetworkDeviceStateChange -- Saw device up, connecting to Steam

[2021-01-15 20:45:29] CCMInterface::OnNetworkDeviceStateChange -- Saw device up, connecting to Steam

========content_log=============

[2021-01-15 20:45:06] Loaded 0 apps from install folder "C:\AMPDatastore\Instances\Factorio\factorio\steamapps\appmanifest_*.acf". [2021-01-15 20:45:12] Loaded 0 apps from install folder

"c:\ampdatastore\instances\factorio\factorio\427520\steamapps\appmanifest_*.acf". [2021-01-15 20:45:12] Failed installing AppID 427520 (No subscription)

[2021-01-15 20:45:29] Loaded 0 apps from install folder "C:\AMPDatastore\Instances\Factorio\factorio\steamapps\appmanifest_*.acf".

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Mike posted this 17 January 2021

Do you own the game on the steam account you're giving to AMP?

gibby posted this 17 January 2021

I do, yes.

I should be clearer, the "Updating Factorio Server" dialog box (pictured) never completes and the console never shows anything after the initial username used to login to steam.

gibby posted this 24 January 2021

I've verified that when using the same windows user account and running steamcmd.exe, I am able to login with the credentials. Steamguard is enabled. Is there a possibility that is the issue?

Mike posted this 24 January 2021

AMP is aware of steam guard and will prompt you for a code. Try wiping the steamcmd directories inside that AMP instance and hitting update again.

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