Palworld not actually launching/cannot connect

[dylan_hooey]

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OS Name/Version: Windows 11 Proffesional

Product Name/Version: (Always use the full version number - not ‘Latest’) Currently running version 2.5.0.4 - 20240404.5

Problem Description: I am running a Palworld (modded) server that does not seem to launch. i have followed the guide posted in

"What on earth is going on with Palworld?"

Issues running Palworld after a recent update Normally we wouldn’t make a new post to address an issue with a specific game, but so many people are running into issues and making posts (without checking for existing ones!) that it’s necessary on this occasion. What happened? In a recent Palworld update - the developers decided to change the name of the main executable without warning. This means that AMP was now trying to start a file that doesn’t exist, and consequently would just update over …

Seemingly to no effect.
Trying to connect to the server just times out, and looking at the panel resources used, there is no way it even remotely is running the server.
I do want to note that this was basically after installing for the first time so if there are any amp specific config changes that needed to be made, they were not.

If you're sharing console output, logs, or commands you have run, please make sure to use code tags 
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Steps to reproduce:

• Step 1 Installed AMP
• Step 2 made sure i updated AMP properly
• Step 3 Created palworld (modded) instance and let it download
• Step 4 Stopped instance and updated it
• Step 5 Set config to server settings, enabled multiplayer and set it to run via my ip vs 0.0.0.0

Actions taken to resolve so far: Followed the guide another user posted (linked above), other than that, i have stopped the server and have not messed with it any further.

[Mike]

Does AMP show all the required ports as being green for Palworld once it’s started?

[dylan_hooey]

Upon launching, all ports do show green, however i cannot connect locally or externally.

[Mike]

Does the console show any output from the server starting?

[dylan_hooey]

None at all, upon starting the server, the console is entirely empty.

[Mike]

Do you have git installed on your system?

[dylan_hooey]

No, i have never installed git on this machine.

EDIT, after installing git, i am able to get the console to produce output, however i am still unable to connect. The console outputs the following

Waiting for client config...OK
Waiting for user info...OK
app_update 2394010 validate

03:12:31

Update state (0x5) verifying install, progress: 0.00 (881 / 39271668)

03:12:33

Update state (0x5) verifying install, progress: 22.49 (605470296 / 2692343424)

03:12:35

Update state (0x5) verifying install, progress: 56.06 (1509342808 / 2692343424)

03:12:37

Update state (0x5) verifying install, progress: 87.18 (2347155032 / 2692343424)

03:12:38

Success! App '2394010' fully installed.
quit
CPID: 24172
Redirecting stderr to 'C:\AMPDatastore\Instances\Vealand01\palworld\logs\stderr.txt'
Logging directory: 'C:\AMPDatastore\Instances\Vealand01\palworld/logs'

03:12:39

[ 0%] Checking for available updates...
[----] Verifying installation...
Steam Console Client (c) Valve Corporation - version 1709846822
-- type 'quit' to exit --

03:12:40

Loading Steam API...OK
force_install_dir "2394010/Pal/Binaries/Win64"

03:12:41

Connecting anonymously to Steam Public...OK
Waiting for client config...OK
Waiting for user info...OK
app_update 1007 validate

03:12:42

Update state (0x5) verifying install, progress: 21.35 (9437184 / 44194776)
Success! App '1007' fully installed.
quit

Console
03:12:49

[2024.04.07-08.12.49:231][ 0]LogMemory: Platform Memory Stats for WindowsServer
[2024.04.07-08.12.49:231][ 0]LogMemory: Process Physical Memory: 250.81 MB used, 250.81 MB peak
[2024.04.07-08.12.49:231][ 0]LogMemory: Process Virtual Memory: 154.70 MB used, 154.70 MB peak
[2024.04.07-08.12.49:231][ 0]LogMemory: Physical Memory: 13998.38 MB used, 1776.77 MB free, 15775.14 MB total
[2024.04.07-08.12.49:231][ 0]LogMemory: Virtual Memory: 19099.07 MB used, 7940.08 MB free, 27039.14 MB total

03:12:50

[2024.04.07-08.12.50:053][ 0]steam.authhandler.enable = "true"

03:12:51

[2024.04.07-08.12.51:975][ 0]steam.authhandler.enable = "true"

03:13:58

[2024.04.07-08.13.58:037][ 0]LogMemory: Platform Memory Stats for WindowsServer
[2024.04.07-08.13.58:037][ 0]LogMemory: Process Physical Memory: 250.95 MB used, 250.95 MB peak
[2024.04.07-08.13.58:037][ 0]LogMemory: Process Virtual Memory: 154.76 MB used, 154.76 MB peak
[2024.04.07-08.13.58:037][ 0]LogMemory: Physical Memory: 13741.09 MB used, 2034.05 MB free, 15775.14 MB total
[2024.04.07-08.13.58:037][ 0]LogMemory: Virtual Memory: 19010.82 MB used, 8028.32 MB free, 27039.14 MB total
[2024.04.07-08.13.58:857][ 0]steam.authhandler.enable = "true"

03:14:00

[2024.04.07-08.14.00:999][ 0]steam.authhandler.enable = "true"

EDIT (again) i have noticed the query port is now red when trying to launch, but i am unable to forward it at the current moment due to my isps access portal being unavailable. will edit this post once complete if that was the reason behind the server not launching.

[Greelan]

UE4SS has a bug, preventing connections to the server.

Was patched by the UE4SS devs yesterday, waiting for a new release.

You can manually install it in the meantime from an experimental build. Latest: https://github.com/UE4SS-RE/RE-UE4SS/releases/download/experimental/UE4SS_v3.0.1-46-g7e82ef9.zip

Put that in Pal/Binaries/Win64 (by AMP’s file manager), then unzip it

[dylan_hooey]

After following your instructions and attempting to launch the server, it fails and reports the following error.

This task could not be completed: Starting Palworld… - - State: 3.

Application stopped unexpectedly with exit code -1073741701.

[Mike]

If you used Windows Explorer to add the files, make sure that the NETWORK SERVICE user has full read/write/execute access.

[Greelan]

I said to use AMP’s file manager for a reason lol

[dylan_hooey]

i used winscp to do it it, let me try with the default file manager, sorry, didnt think it would make a difference

[Greelan]

Amp’s SFTP would also be fine

[dylan_hooey]

okay, i stopped the service, updated it to verify it was a clean slate and launched. then added through the file manager and unzipped, now it is doing the same thing, failed to launch. could not get a screengrab of the error code, and the console did not seem to have any details regarding this.

[Mike]

Can you show us the contents of the support tab for this instance please?

[dylan_hooey]

The copy of support tab is as follows, and i would like to apologize, i noticed im running enterprise and not professional.

Platform 	Windows 11 Enterprise
System Type 	x86_64
CPU Model 	AMD Ryzen 9 5900HS with Radeon Graphics
CPU Layout 	1S/8C/16T
Installed RAM 	15775
Virtualization 	None
Module 	GenericModule
Module Application 	Palworld
Loaded Plugins 	FileManagerPlugin, EmailSenderPlugin, WebRequestPlugin, LocalFileBackupPlugin, CommonCorePlugin
Application Name 	AMP
Application Version 	2.5.0.4
Codename 	Callisto
Tools Version 	2.5.0.4
Release Stream 	Mainline
Build Spec 	Release
Build Date 	04/04/2024 18:29
InstanceID 	31894ce4-c1b2-41d0-a83e-de5719c15ba7
Last Executable 	C:\AMPDatastore\Instances\Vealand01\palworld\2394010\Pal\Binaries\Win64\PalServer-Win64-Shipping-Cmd.exe
Last Arguments 	Pal -Port=8766 -QueryPort=27015 -RCONPort=25575 -MultiHome=192.168.1.97 -publicport=8766 -publicip=47.7.69.192 -players=32 -useperfthreads -NoAsyncLoadingThread -UseMultithreadForDS -stdout -FullStdOutLogOutput
Last Process ID 	22080

[Mike]

Open an admin command prompt and run

ampinstmgr downloadcppruntime

[dylan_hooey]

command ran, output as follows

(c) Microsoft Corporation. All rights reserved.

C:\Windows\System32>ampinstmgr downloadcppruntime
[Info] AMP Instance Manager v2.5.0.4 built 04/04/2024 18:29
[Info] Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[Info] Downloading latest Visual C++ Runtimes (64 bit)...
[##################################################] ETA 00:00:00 @24.84 MiB/sec
[Info] Download complete, installing runtime...
[Info] Another version is already installed.
[Info] Downloading latest Visual C++ Runtimes (32 bit)...
[##################################################] ETA 00:00:00 @53.74 MiB/sec
[Info] Download complete, installing runtime...
[Info] Another version is already installed.
[Info] Downloading latest DirectX Runtimes...
[##################################################] ETA 00:00:00 @943.9 KiB/sec
[Info] Download complete, installing runtime...
[Info] Installation Failed, return code -9

C:\Windows\System32>

I checked on a few things just to verify cause i saw the support code block said virtualization wasnt enabled. The virtualization setting in my bios is indeed enabled, and i do have hyperv enabled in the windows side of things. not sure if this is significant or not, but i wanted to check on that.

[Mike]

Ah, try manually installing the latest directx runtime.

[Greelan]

If you delete dwmapi.dll in Pal/Binaries/Win64, it runs lol